BOOKING AND STAY TERMS AND CONDITIONS — ESTANCIAS DM

This is a courtesy translation; the Spanish version prevails. By confirming a booking on estanciasdm.mx, the Guest accepts these Terms and the House Rules, which form part of the same agreement.

1. Parties. The Host is Jorge Alfonso Díaz Mandujano, Mexican tax ID (RFC) DIMJ7901033Y7, Río Suchiapa 335, Colonia 24 de Junio, Tuxtla Gutiérrez, Chiapas, Mexico, operating the properties under the trade name Estancias DM. Contact: jorge@diazmandujano.mx and WhatsApp +52 961 128 8060. The Guest is the person aged 18 or over who makes and pays for the booking, and is responsible for themselves and for everyone who accompanies them or enters the property during the stay.

2. Purpose. The Host grants temporary use of the booked furnished property, with the services described in its listing, for lodging purposes only and only for the booked dates. This agreement creates no lease or right of possession.

3. Booking and payment. (1) The booking is confirmed once full payment online by card (Stripe) or PayPal is approved. (2) The price includes the nights, the cleaning fee and the charges shown before payment; there are no hidden fees. (3) Card payments may require authentication by your bank (3D Secure); if it is not completed, the booking is not confirmed. (4) The Host may cancel a booking whose payment is declined, reversed or disputed as unrecognized, refunding the amount actually received.

4. Guest identification. (1) Before arrival, the Guest must complete the online check-in, upload a valid official photo ID (passport or Mexican INE) and a selfie holding it, and sign electronically. (2) The name on the ID must match the cardholder or payment account holder; if it does not, the Host may request a signed authorization from the holder. (3) No access code is sent until check-in is complete. If it is not completed at least 24 hours before arrival, the Host may cancel the booking, applying the cancellation policy as if the Guest had cancelled at that time. (4) The Host may request the names and IDs of all adult companions.

5. Security deposit. (1) A security deposit of MXN 1,500.00 per stay is required, charged or held on the Guest's card at booking or before arrival. (2) It secures payment of damages, missing items, extra cleaning and penalties under these Terms or the House Rules. (3) It is refunded in full within 7 calendar days after check-out, except for deductions under clause 7, which are reported in writing with a breakdown and photos.

6. Cancellations and changes. Up to 7 calendar days before arrival: 100% refund of the amount paid. Between 7 days and 48 hours before arrival: 50% refund. Less than 48 hours before arrival, or no-show: no refund of nights; the security deposit is returned. Date changes are subject to availability and current rates. If the Host cancels for its own reasons or the property is unavailable, it refunds 100% of the amount paid or, if the Guest agrees, offers equivalent accommodation.

7. Liability for damages and charge authorization. (1) The Guest receives the property in good condition, as shown in the inventory and check-in photos, and must return it in the same condition, except for normal wear and tear. (2) The Guest is liable for damages, missing items and extra cleaning caused by them, their companions or visitors. (3) Damages are evidenced by dated photos or video at check-out and the cost of repair or replacement (quote or invoice). (4) The Guest expressly authorizes the Host to charge these amounts against the security deposit and, if insufficient, against the card or account used for the booking. Before any charge, the Guest receives the breakdown and evidence and has 72 hours to respond or object. (5) Nothing in this agreement limits the Guest's rights before PROFECO (Mexican consumer protection agency) or the courts.

8. Occupancy and use. The maximum number of people is the one stated in the booking and listing. Exceeding occupancy, subletting, holding parties or events, or using the property for purposes other than lodging is grounds for early termination; the Guest must vacate without refund of the remaining nights and pay the penalties in the House Rules. No penalty may exceed the total amount of the booking.

9. Arrival, departure and access. Check-in from 3:00 PM; check-out by 12:00 noon. Access is by electronic lock with a personal code, sent by WhatsApp or email once check-in is complete. The code is non-transferable and is deactivated at the end of the stay.

10. Host's responsibility. The Host keeps the property clean, safe and with the advertised services, and addresses reported issues as soon as possible. The Host is not liable for valuables left in the property or for public-utility outages beyond its control. If a serious fault prevents use of the property, the Host refunds the proportional part of the affected nights.

11. Personal data. Data and IDs are processed under the Privacy Notice published on this site, only to identify the Guest, manage the booking, meet legal obligations and, where applicable, claim damages.

12. Electronic record. The Guest agrees that acceptance of these Terms, the online check-in and messages through the platform, email or WhatsApp are valid data messages evidencing what was agreed.

13. Governing law and jurisdiction. This agreement is governed by the laws of the State of Chiapas and, where applicable, the Mexican Federal Consumer Protection Law. Disputes are submitted to the competent courts of Tuxtla Gutiérrez, Chiapas, without prejudice to the Guest's right to go to PROFECO.