HOUSE RULES — ESTANCIAS DM

This is a courtesy translation; the Spanish version prevails. These Rules apply to all Estancias DM properties and form part of the Terms and Conditions. Breaches may result in penalties or early termination of the stay.

Times. Check-in from 3:00 PM; check-out by 12:00 noon. Early check-in or late check-out must be requested by WhatsApp and depends on availability. Leaving after the agreed time without authorization costs MXN 300 per hour or fraction.

Occupancy and visitors. Only guests registered in the booking may stay overnight. Visitors are allowed from 9:00 AM to 9:00 PM, within maximum occupancy and with prior notice. Minors must be accompanied by a responsible adult at all times.

Noise. Quiet hours from 10:00 PM to 8:00 AM. No parties, gatherings or events, with or without music, and no loud speakers. Respect the building or condominium rules, common areas and neighbors.

Prohibited. No smoking or vaping inside the property, including balconies and roof garden, except in designated areas. No illegal substances, weapons or hazardous materials. No pets. Do not move heavy furniture, hang objects on walls or alter installations. No candles, charcoal stoves or grills outside authorized areas.

Care of the property. Report any damage, fault or missing item immediately. When leaving, turn off lights and air conditioning, close windows, put the trash in its place and leave dishes washed. Towels and linens belong to the property: do not take them or use them for makeup, shoes or cleaning.

Parking. Use only the assigned space, without blocking access or occupying others' spaces. The Host is not liable for damage to or theft of vehicles on the premises.

Access and safety. The access code is personal; do not share it outside your group. Always lock the electronic lock when leaving. There are no cameras inside the property. In an emergency, call 911 and notify us immediately by WhatsApp at +52 961 128 8060.

Penalties (charged against the deposit or registered card, with prior evidence; none may exceed the total amount of the booking):

• Unauthorized party or event: MXN 3,000 and termination of the stay without refund.
• Smoking or vaping inside: MXN 3,000 for deep cleaning.
• Unregistered guests or exceeding occupancy: MXN 300 per person per night.
• Unauthorized pet: proven cost of special cleaning and damage repair.
• Late check-out without authorization: MXN 300 per hour or fraction.
• Damage or missing items: proven cost of repair or replacement.
• Lost key, remote or access card: replacement cost.